Reviews
Shoveltown auto did an amazing job. Car runs great. AC blowing cold air finally. And Rob was great to work with, very responsive and explained everything with detail. Also the price was fair. I will be returning with my future vehicle needs
I had a great experience with Shovel Town Auto Service with Rob and his team. Very professional and great communication/service for a local car shop with no hassle. Got my truck and boat trailer tires all fixed up. Highly recommend.
Super straightforward and quick with service. I had my emergency break disintegrate and they’re able to put me in a loaner car and get me back in my car within two days. Fair pricing and great customer service! I’ll be back for any of my repairs or maintenance needs as well as that loaner car!
Basically had to have my transmission replaced the day before my vacation. The shop worked late to have it ready the next morning! Totally thrilled with the service and quality! Vehicle was ready the following morning and we drove to NH! Highly recommend Shovel Town Auto!
Called shovel town cause I had no mechanic that I can trust. Spoke with Rob very pleasant. Individual knowledgeable took my 2020 Rebel in. They gave me a loaner came back with results of what needed to be repaired with some additional maintenance work that I could've used, but they weren't forcing me to do anything I didn't want and needed left my truck to be fixed Now. Everything's fantastic. Great service. Great job will be taking my vehicles there from now on.
Had a great experience here. Was visiting the in-laws and our car needed a quick oil change. Booked online in a few minutes, showed up at the scheduled time and was out of there in under an hour. Rob had great customer service as well! Will go here again.
I just wanted to take a moment to share what a great experience I had at this auto shop. From the second I walked in, the staff was warm, welcoming, and genuinely kind. It’s not every day you feel that taken care of in an auto shop, especially as a woman.Rob, who helped me, was friendly and respectful. He answered my questions without any rush or attitude. You can tell they really care about their customers, and that kind of service goes a long way. I’ll definitely be coming back and recommending them to friends and family
Quality work at a fair price. It is a pleasure to use Shoveltown; the mechanics, Matt and John, are excellent, and the manager, Rob, is friendly and thorough.
Shovel Town Auto Service is outstanding! Their customer service is truly spectacular—especially Rob, who went above and beyond to make sure everything went smoothly. They gave me a ride home and even picked me up when my car was ready. It’s rare to find that level of care and professionalism these days. This is the only place I’ll take my vehicle from now on. Highly recommend! Thank you 🙂
Shoveltown did a great job repairing the suspension on my 2014 Ford Flex. Excellent service and fair pricing. Cannot ask for better.
Rob (manager) always promptly answered all of my questions and his technicians came to the same conclusions regarding repairs as a different shop. My 2007 Ford F150 needed a new control arm, an alignment, some electric work, and new brakes. They turned it around in about 2.5 business days. They were prompt, had accurate timelines and pricing estimates, and were always clear about what they recommend addressing (urgent) vs. what's optional. They never made me feel like they don't have time for my questions/concerns. They even provided a recommendation for a body shop that could address some frame rot.Until things change, this'll be my default shop.
The crew at shovel town were exceptional right from the start. I dropped off my Range Rover, had a safety inspection, serviced and received a professionally prepared report. The high tech tools and communication were impressive. Looking forward to my next scheduled service. Highly recommended.The saga of the Range Rover continues. This time a leak in the interior compartment. The folks at shoveltown were able to trace the leak to a rotted connection in the sunroof drain line. They fixed the issue and fabricated a new part solving the leak. They took the extra step of treating the interior with an anti fungal spray after drying out the carpet. No more water and no mildew smell. All is back to normal. Thanks again Shoveltown, you keep hitting the mark.
Brought my wifes car down with a problem with the window working. Rob was great coming out to see if there was something he could do. When we realized it needed ti be worked on he immediatley looked up the price of parts a labor and worked with me. The car was done promptly and we are very happy with everything. During their inspection of the car they found a few other things that need attention and we will definitely be going back to them to get these fixed.
We traveled 1 hour to look at a vehicle in the Easton area to possibly purchase. We had Shoveltown Auto Service do an inspection on this vehicle. They gave us a detail digital and printed report of the pros and cons. As a result we did not end up purchasing the vehicle. I can’t say enough about Rob, the manager, who provided us with great customer service. He was so nice, friendly and professional. The mechanic, John, was very knowledgable and he spent time explaining the results to us. We appreciate and we thank Shoveltown Auto Service for providing such great service all around. 🙂
Rob is a positive and honest guy. I had a first time appt for an oil change this morning. It was completed in a timely manner and the team’s communication was strong. $83.50 for labor, synthetic oil, and engine oil filter. Exactly what I anticipated.I was pleasantly surprised to see paperwork for deferred services and estimates - To me it says “here’s some other work to consider for the future, but we will never perform additional services without your expressed consent.” Always a fishing expedition with deferred service reports like these but that’s just the business. It’s okay.Overall - attentive, great, kind, and honest peopleIf you’re torn between Shovel and another local auto service…go with Shovel. I trust and recommend them.Full review:Dropped my car off overnight. Filled out the provided envelope and put my keys inside - put it thru the mail-slot.Received a call same day that my car was ready to go and just the requested oil change was performed. No. Sneaky. Work.Total invoice was shy of $85 for both synthetic oil and filter. One of the best prices in the area.Rob’s tone was very pleasant. Sounded like a chill guy who loves his job and is truly proud of his work.Overall, I am proud to be a new client and look forward to my next service with Shovel Town Auto.Irrelevant note: I’d also recommend Kenwood Tire in West Bridgewater. Very similar protocol, quality work, positive bedside manner, and honest business, too. Only discontinued patronage at Kenwood because of location convenience of Shovel Town Auto.If you’re torn between Shovel and another local auto service…go with Shovel. I trust and recommend them.
Only issue is the guy at the counter is a lil rough around the edges, get him to smile and u shud play the lotto that night. Luckily John and other mechanics make it worth the trip.
The first time I brought my car here, I called on a Wednesday night with an urgent need, and was able to drop my vehicle off first thing Thursday morning. By 9:30 I knew what the problem was and the cost, as well as another issue that was discovered while inspecting the car. All repairs were complete by 3 the same day. Excellent customer service and communication!
I cannot recommend this place enough! John is the man. Dealer quoted me $4700 to fix a head gasket. I brought it here for a 2nd opinion and John said it does not need a head gasket, it only needed spark plugs. My car is running great. Thanks O'Brien Car Care! Great to have found such a trustworthy place to bring my car.
O'Brien car care is my go to repair shop. Way cheaper than the dealership and they were very upfront about pricing. I've had wheel bearings, breaks, and oil changes there. Never disappointed.
